It's a great Bank. I am not sure why it has so many bad reviews. I have had a Discover Card since my late teens, and I opened a Discover Checking Account a few years ago. I really like their service. Except American Express, every other card I've had has been hacked some way or another. Not Discover. I can always rely on them. Their checking account was great before, but now starting December 2017, they're changing the terms, and now there's no benefit to me, which is why I am knocking a star off this review for them. But otherwise, I highly recommend them. It's the best customer service and experience in the market!
My husband suddenly passed away and I had four young children. Two weeks after he died We received his last check. I was employed but made very little money. I called my other credit cards, explained my situation and EVERYONE of them helped by lowering my monthly payments ( all of these cards were payed off within a year ) . I had a credit score of 780 ... it was very important to me to pay my debts. I called Discover and BEGGED them to lower my monthly payments . I was unable to pay any more, I had been a customer for over 15 years and had never been late on a payment before that . They refused to help.. finally one month it came down to feeding my four children or paying my discover payment.... I called more then ten times begging them to work with me. They ended up taking me to court. One month They emptied the only $400 I had left in my bank account leaving me without even a penny for food or gas that month . They have made it impossible to have a bank account or even own a car. I only owed over $3000, I WANTED to pay it . It's been six years and they are still making my life miserable. The heartlessness of these people is beyond my understanding. I hope should anything ever happen to thier families that they run into people with more empathy then they've showed me .
I've been a longtime customer and never had any of the issues described by other reviewers. I did have one problem with an typo on a transfer (and it was my fault) which resulted in an overdraft and it could have been disastrous to my credit, but they were helpful in resolving it.
I think is really good. Customer service readily answers questions. Electronic transfers from my other bank takes a bit but I usually transfer money with a picture check deposit and its way faster. Don’t use it more because I work for another bank which offers me a free accounts with all the bells and wisles.
I became a customer in 2010. I was one of those who swore by this bank until I saw their other side. The representative Amy, from their wire department is something else and lacks true customer service approach abilities..I don't understand why Discover bank would rather loose customers than maintain them. Anyways I have since moved on to a different bank where my business is greatly appreciated. My advice to current and future customers-flee as fast as your legs can carry you.
I've done a couple balance transfers and all were quickly and smoothly accomplished. I'd recommend this bank.
Discover Bank is a US Bank based in Greenwood, Delaware. Discover Bank is located at 502 Market St, Greenwood, DE 19950, USA.
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